FAQ
Questions, answered.
Everything salon owners ask us before they switch, from deposits and payments to moving your data across.
37 questions across 7 topics
Getting started
What is Salonifix?
Salonifix is salon and spa management software from Exelogy. It runs your calendar, online booking, payments, client records, marketing, staff rotas, inventory, and payroll in one system, so you are not stitching apps together.
Who is Salonifix for?
Hair salons, barbershops, nail salons, spas, beauty and skincare studios, and med spas. It works for a single stylist renting a chair right up to groups with several locations.
Can I try Salonifix for free?
Yes. You get fourteen days on the Popular plan with every feature switched on and no card required. Your account comes with demo data, so you can see everything working before you import your own.
How long does it take to set up?
Most salons are taking bookings the same day. Add your services, staff, and opening hours, connect payments, and share your booking link. Importing your client list usually takes an afternoon.
Can I get a demo?
Yes. Book a live walkthrough and someone from our team will show you Salonifix using examples from your kind of business, and answer questions as you go.
Calendar & scheduling
Does the calendar work with online booking?
Yes. Every appointment booked online lands on your calendar straight away, in the right stylist's column, with any deposit already attached.
Can I book clients straight from the calendar?
Yes. Click any open slot to book a client, or drag an existing appointment to move it. Salonifix tells the client about the change automatically.
Can I rebook clients at checkout?
Yes. When you check a client out, you can book their next appointment from the same screen. Salonifix suggests a date based on how often they usually come in.
What if my staff work different schedules?
Set each person's working hours, including repeating patterns and one-off changes. Staff only appear on the calendar, and in online booking, when they are working.
Does the calendar handle processing and buffer time?
Yes. Add processing time inside a service, such as colour developing, so the stylist can take another client meanwhile, and buffer time between appointments for clean-up. Both show on the calendar.
Can I schedule rooms and equipment?
Yes. Link rooms and equipment to the services that need them, and Salonifix will never double-book them, whether the booking comes from the desk or online.
How does the waitlist work?
Clients can join a waitlist for a service, stylist, or time. When a matching slot opens up, Salonifix flags the match so you can offer it in one tap.
Online booking
How does online booking work?
You get a booking page in your brand. Clients pick a service, a stylist, and a time, then confirm with their details and card. Link to it from your website, Google profile, Instagram, or a text message.
How does Salonifix stop booking mistakes?
Online booking only offers times that genuinely work: it respects staff hours, service length, processing and buffer time, room and equipment availability, and which stylists can perform each service.
Can I take deposits with online bookings?
Yes. Ask for a fixed amount or a percentage, for every service or only some, and for new clients only if you prefer. The deposit is taken at booking and applied to the final bill.
Can clients be required to accept my cancellation policy?
Yes. Clients must accept your policy before they can confirm a booking, and the card they leave can be charged for late cancellations or no-shows, as your policy allows.
Can clients book for a group?
Yes. A client can book several people at once, for example a bridal party. Each guest gets their own reminders and any forms needed before their service.
Will my salon be listed on a marketplace next to competitors?
No. Your booking page is yours alone, in your brand, and it never shows other businesses. Clients who find you book with you directly.
Payments
How do payments work in Salonifix?
Salonifix payments are built in, so checkout happens right next to the calendar. Card, tap-to-pay, cash, gift cards, and package credit can all go on one ticket, and tips are added and split automatically.
What are the benefits of using Salonifix payments?
Payments, the calendar, and client records share one system, so there is nothing to re-key and nothing to reconcile by hand. You get deposits, cards on file, no-show protection, tips, and split payments built in, card fees at cost, and payouts you can trace to every ticket.
How do I take payments in person?
Use a Salonifix card reader at the desk, or take contactless payments with tap-to-pay on a supported phone. You can also charge a card on file, or send a payment link by text.
Which payment methods can I accept?
All major credit and debit cards, contactless and mobile wallets such as Apple Pay and Google Pay, cash, Salonifix gift cards, and membership or package credit.
How much does card processing cost?
Card payments are charged at cost, with no markup from Salonifix. You see the exact fee on every transaction and every payout before anything settles.
Can booth renters take their own payments?
Yes. Booth renters can have their own payment account, so their takings go straight to them while they still use your calendar and booking page.
Can I use my own card processor?
You can record payments taken on an outside terminal against a ticket and still get clean daily totals. Deposits, cards on file, and no-show protection need Salonifix payments, because they rely on holding the card securely.
When do I get paid?
Payouts go to your bank account on a regular schedule, and every payout lists the tickets inside it, so reconciling takes minutes rather than an evening.
Plans & billing
How much does Salonifix cost?
Starter is $15 a month for a solo stylist, Growth is $35 a month for medium-sized salons with up to 3 locations, and Popular is $60 a month for every feature and up to 6 locations. In Pakistan the plans are PKR 3,500, PKR 6,500, and PKR 15,000 a month. Pay yearly and you get two months free.
Is there a contract or a setup fee?
No. Plans are month to month, there is no setup fee, and you can cancel from the settings screen at any time.
Can I change plans later?
Yes. Upgrades apply straight away and are prorated. Downgrades take effect at the end of your current billing period.
Do texts and emails cost extra?
Every plan includes ready-made booking emails and email marketing. Growth adds automated email flows, and Popular adds automations by text and WhatsApp. Text and WhatsApp campaigns use message credits, which you only buy if you send them.
Switching & data
Can you move my data from my current system?
Yes. Send us an export and we map your clients, appointment history, notes, colour formulas, and future bookings into Salonifix. On the Popular plan our team runs the whole migration for you.
What happens to my bookings during the switch?
Run both systems for about a week. We import your future bookings, you take new ones in Salonifix only, and you close the old calendar once its last appointment has passed.
Will my team need training?
Most teams are working normally after one shift. Stylists only see their own column, their clients, and their takings, and we provide short guides and videos for every role.
Who owns my data?
You do. Export your clients, appointments, and sales whenever you like, and if you ever leave, your data leaves with you.
Security & support
Is my data secure?
Your data is encrypted in transit and at rest, and card details are handled by a PCI-compliant payment processor, never stored on your computer or ours. Staff permissions control who sees what.
How do I get help?
Message our support team by chat or email from inside Salonifix, browse the help centre, or book a call. Popular plan customers also get a named onboarding contact.
Is there a mobile app?
Yes. Owners and staff get apps for iOS and Android with the calendar, checkout, client notes, and approvals, so you can run the salon from your phone.
Send our team a message, or book a call and we will walk you through it.
Start with your next appointment.
Fourteen days on the Popular plan, every feature on, no card.